Frequently Asked Questions
Find answers to common questions about our services, pricing, shipping, and customs procedures.
General
What is Kolay Parsiyel?
Kolay Parsiyel is a logistics company offering partial cargo (LTL) shipping between Turkey and Europe. We consolidate shipments from multiple customers to provide affordable international transport.
Which countries do you ship to?
We ship to all 27 EU member states, plus Switzerland, Norway, and the United Kingdom.
Is there a minimum shipment size?
No. We accept shipments of all sizes, from a single box to large palletized cargo.
Pricing
How are prices calculated?
Prices are based on shipment volume (m3), weight (kg), route distance, and vehicle type.
Are prices inclusive of VAT?
Yes, all prices include VAT.
What payment methods do you accept?
We accept online credit card payments and bank transfers.
Shipping
How long does delivery take?
Standard partial cargo takes 7 to 10 business days. Express takes 3 to 5 business days.
Do you offer door-to-door service?
Yes, all our services include door-to-door pickup and delivery.
What items cannot be shipped?
Explosives, flammable materials, illegal substances, and live animals cannot be shipped.
Customs
Do you handle customs clearance?
Yes, we manage all customs declarations and procedures on your behalf.
Will I need to pay customs duties?
Customs duties vary by shipment content and destination country.
What documents do I need?
Typically a commercial invoice and packing list. Our team prepares all other required documents.
Tracking
How can I track my shipment?
Enter your tracking number on our tracking page to see real-time status updates.
Where do I find my tracking number?
Your tracking number is in your order confirmation email or WhatsApp message. Format: KP-YYMM-XXXXX.
Can I get notifications?
Yes, you receive WhatsApp and email notifications at every status update.