Track Your Shipment
Enter your tracking number to see the current status of your shipment
Where Is Your Shipment?
1.Order Received
Your shipment has been registered and processing has started.
2.Picked Up
Your items have been collected from your address and brought to the warehouse.
3.In Transit
Your shipment is on its way from Turkey to Europe.
4.At Customs
Customs procedures are in progress, document checks are being performed.
5.Out for Delivery
Your shipment has been dispatched for delivery in the destination city.
6.Delivered
Your shipment has been successfully delivered.
Sample Shipment Journey
Exceptional Situations
Customs Hold
If documents are missing, our team will notify you immediately and guide you through the required paperwork.
Address Not Found
If the delivery address cannot be reached, an alternative delivery point is arranged and you are notified.
Damage Report
The insurance compensation process is initiated. A damage assessment report is prepared for claims.
Tracking Number Format
Your tracking number is in the format KP-YYMM-XXXXX. For example: KP-2603-00001. You can find this number in your order confirmation email or WhatsApp message.
Status Update Policy
Your shipment status is updated at every customs crossing and transfer point. You will receive WhatsApp and email notifications at each status change.
Can't Find Your Tracking Number?
Your tracking number is in the format KP-YYMM-XXXXX (e.g., KP-2603-00001).
You can find it in your order confirmation email or WhatsApp message.
Your number may not be active yet. It activates within 24 hours after placing your order.
Frequently Asked Questions About Cargo Tracking
Where can I find my tracking number?+
Your tracking number is included in your order confirmation email and WhatsApp message. It is in the format KP-YYMM-XXXXX. If you cannot find it, contact our customer service.
When is my cargo status updated?+
Your shipment status is updated at every stage: pickup, departure, customs crossing, delivery dispatch, and delivery. You receive WhatsApp and email notifications for each update.
What happens if my cargo is held at customs?+
Customs procedures typically take 1-2 business days. If documents are missing, our team will contact you. We keep customs processing time to a minimum for standard shipments.
What is the estimated delivery time?+
Standard delivery from Turkey to Germany takes 7-10 business days, express delivery 3-5 business days. Delivery times for other countries are listed on our routes page.