Frequently Asked Questions About Home Moving

The moving process consists of survey, packaging, loading, customs, and delivery stages. The appropriate vehicle type is determined based on your item list and customs documents are prepared. The average process is completed in 7-14 days from initial quote to delivery.

Cost is determined by item volume (cubic meters), distance between origin and destination cities, and additional services. An average apartment move requires 8-15 cubic meters of volume. You can get an estimated cost by selecting your items in our quote calculator.

Create a list by counting items room by room. Specify large furniture (sofa, bed, wardrobe), white goods, and number of boxes. You can easily create your list using the ready-made item categories in our online quote calculator.

People making a residence transfer to an EU country may benefit from customs exemption for used personal belongings. Items must have been in your possession for at least 6 months and you must have a residence permit in the destination country. The exemption application is made to the customs authority of the destination country.

We offer professional packaging services. Fragile items are wrapped with foam and bubble wrap, furniture is protected with blankets and stretch film. Our packaging team arrives at your address on the loading day and prepares all items for transport.

Standard CMR carrier liability covers all shipments. We offer optional comprehensive insurance for full-value protection. For household goods transport, the insurance rate is typically between 1.5% and 2.5% of the item value.

Depending on the volume, we use a minivan (3 m3), panel van (8 m3), large panel van (14 m3), truck (25 m3), or TIR (80 m3). A 1-bedroom apartment typically requires a panel van, and a 3-bedroom apartment requires a truck. The most suitable vehicle is recommended based on volume calculation.

Moving from Turkey to Germany takes 7-10 business days, to France and Spain 10-14 business days. This period covers packaging, loading, customs, and road transport. With the express option, the time can be shortened by 3-5 days.

Yes, refrigerators, washing machines, dishwashers, and TVs can be transported. These items are protected with professional packaging. You will be informed about voltage differences for electrical devices.

Passport, residence permit or visa in the destination country, item list (inventory), and proof of address are required. For customs exemption, a settlement declaration is additionally required. The Kolay Parsiyel team assists you in preparing the necessary documents.

Yes, disassembly of large furniture and reassembly at the destination address are among our services. Wardrobes, beds, and desks are disassembled for transport and reassembled at the delivery point. Disassembly service should be specified during the quote stage.

We offer temporary storage services. Your belongings can be kept in our secure warehouses for short or long periods. The first 7 days of storage are free, after which a daily fee per cubic meter applies.

We do not offer a pet transport service. Airlines or specialized animal transport companies should be preferred for pets. We can provide information about animal transport documents and vaccination cards.

Online credit card, bank transfer, or cash on delivery options are available. For large moves, a 50% advance payment and 50% post-delivery payment plan can be applied. All our prices include VAT.

Simply report the damage within 7 days of the delivery date. The application is made with damage photos and a document showing the item value. For insured shipments, the compensation process is completed within 30 days.